Returns & Exchanges Policy

At UGG Since 1974, we take pride in our handcrafted quality; if you are not completely satisfied with your purchase, we offer returns or exchanges on unworn, standard items within 30 days of delivery. Please note that custom-made or personalized boots are crafted specifically for you and are generally ineligible for return unless deemed faulty.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team via email with your order number and reason for return to receive a Return Authorization number.

• 2.
  Pack Your Items

  Securely place the unworn boots in their original packaging, ensuring all tags are attached and the box is protected for transit.

• 3.
  Ship to the Gold Coast

  Send your package back to our workshop in Miami, Queensland, using a trackable shipping service to ensure safe arrival.

• 4.
  Quality Inspection & Refund

  Once our artisans inspect the returned items, we will process your refund or exchange within 5-7 business days.