Frequently Asked Questions
Everything you need to know about our handcrafted Australian sheepskin boots.
Are your boots actually made in Australia?
Yes, every single pair of UGG Since 1974 boots is handcrafted from start to finish at our workshop in Gold Coast, Australia, using premium Australian sheepskin.
How do I determine my correct size?
Our boots should feel firm when first worn, as the wool will compress and the suede will stretch slightly over time. We recommend following our size guide and measuring your foot in centimeters for the most accurate fit.
Do you offer international shipping?
We ship our authentic Australian sheepskin products worldwide via premium couriers. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy?
We accept returns on standard, unworn items within 30 days of delivery. Please note that custom-made or personalized boots are final sale and cannot be returned.
How should I clean and care for my boots?
To maintain your boots, we recommend applying a water and oil repellent spray before first use. For cleaning, use a damp cloth and a specialized sheepskin cleaner, avoiding direct heat or sunlight during the drying process.
Are these boots water-resistant?
While sheepskin is naturally breathable and moisture-wicking, it is not waterproof. We recommend treating your boots with a protective spray to help repel light splashes and stains.